Last updated: 2026. This policy meets Google Merchant Center returns & refunds requirements. Review with counsel before publishing.
1. Return preferences
We accept returns for defective products only.
Because Florida alcohol-retail law restricts the resale of returned bottles, Amore Liquors cannot accept change-of-mind, opened, or non-defective returns. We do, however, stand behind every bottle we ship — if a product reaches you damaged, defective, counterfeit, or incorrect, we will make it right.
2. Exchange preferences
Yes, we accept exchanges — limited to defective or damaged items, exchanged for the identical SKU or, if unavailable, store credit of equal value.
3. Acceptable return condition
For a return to qualify it must be:
- In its original sealed condition (unless the seal/packaging damage is the defect being reported).
- In its original packaging, including the original outer carton when shipped.
- Accompanied by your order number or original receipt.
- For damaged bottles: photographs of the damage are required and must be submitted within 48 hours of delivery.
4. Return window
- Return window: 7 days from the date of delivery.
- Damage / breakage reporting window: 48 hours from delivery (with photographs).
5. Holiday / extended return window
Items ordered between November 15 and December 24 as gifts may be returned through January 15 of the following year. Standard return-condition rules above still apply.
6. How to return your item
You may return an eligible item by any of the following methods:
a) In-store
Bring the item, original packaging, and your order number or receipt to 6906 N Armenia Ave, Tampa, FL 33604 during open hours. In-store returns are processed on the spot.
b) Drop-off at a designated location
For local-delivery customers in Tampa Bay we can schedule a free pickup of the returned item by one of our drivers. Email info@amoreliquors.com with your order number.
c) By post / mail
Email info@amoreliquors.com to initiate. Our team will reply with full return instructions. Return-label policy:
- Defective / damaged / wrong item: Return shipping label is included by Amore Liquors at no cost. We email the label to you for printing.
- Any other eligible return: Return label is the customer’s responsibility. We recommend FedEx Ground with Adult Signature 21+ Required.
7. Restocking fee
No restocking fee is charged on any eligible return (defective, damaged, wrong-item, or counterfeit). You will be refunded 100% of the product price.
8. Refund processing time
- Inspection: Up to 3 business days from the date we receive the returned item.
- Refund issuance: Within 2 business days of inspection approval.
- Time to appear on your statement: 5 – 10 business days for credit cards · 1 – 3 business days for debit cards · up to 7 business days for ACH/bank transfers.
- Total refund time-to-customer: Typically 7 – 15 business days from when we receive the return.
All refunds are issued to the original payment method. We cannot refund to a different card or account.
9. Order cancellation before shipping
You may cancel any order for a full refund before it has been dispatched. Once a package has been picked up by the carrier (or our local delivery driver), the order can no longer be cancelled — but the standard return process above remains available if anything is wrong on arrival.
10. Counterfeit & provenance guarantee
Every allocated and rare bottle we ship is authenticated by our buyers before it leaves the cellar. If you suspect a bottle is counterfeit, contact us immediately — we will take it back, refund in full, and investigate the supply chain.
11. Contact for returns
Email: info@amoreliquors.com
Phone: (813) 888-9849
Hours: See contact page.
Please include your order number, the SKU/product name, and (for damage claims) clear photographs in your first email so we can resolve it as fast as possible.