Last updated: 2026.
1. Return preferences
We accept returns for defective products only.
Because Florida alcohol-retail law restricts the resale of returned bottles, Amore Liquors cannot accept change-of-mind, opened, or non-defective returns. We do, however, stand behind every bottle we ship — if a product reaches you damaged, defective, counterfeit, or incorrect, we will make it right.
2. Exchange preferences
Yes, we accept exchanges — limited to defective or damaged items, exchanged for the identical SKU or, if unavailable, store credit of equal value.
3. Acceptable return condition
For a return to qualify it must be:
- In its original sealed condition (unless the seal/packaging damage is the defect being reported).
- In its original packaging, including the original outer carton when shipped.
- Accompanied by your order number or original receipt.
- For damaged bottles: photographs of the damage are required and must be submitted within 48 hours of delivery.
4. Return window
- Return window: 7 days from the date of delivery.
- Damage / breakage reporting window: 48 hours from delivery (with photographs).
5. Holiday / extended return window
For eligible items (defective, damaged, or incorrect) ordered as gifts between November 15 and December 24, we extend the return window through January 15 of the following year. This extends the timing only — the return-condition rules above still apply, and change-of-mind returns remain unavailable.
6. How to return your item
You may return an eligible item by any of the following methods:
a) In-store
Bring the item, original packaging, and your order number or receipt to 6906-A N Armenia Ave, Tampa, FL 33604 during open hours. In-store returns are processed on the spot.
b) Drop-off at a designated location
For local-delivery customers in Tampa Bay we can schedule a free pickup of the returned item by one of our drivers. Email info@amoreliquors.com with your order number.
c) By post / mail
Email info@amoreliquors.com to initiate. Our team will reply with full return instructions. Return-label policy:
- Because we only accept defective, damaged, or incorrect items, the return shipping label is always provided by Amore Liquors at no cost. We email the prepaid label to you for printing.
7. Restocking fee
No restocking fee is charged on any eligible return (defective, damaged, wrong-item, or counterfeit). You will be refunded 100% of the product price.
8. Refund processing time
- Inspection: Up to 3 business days from the date we receive the returned item.
- Refund issuance: Within 2 business days of inspection approval.
- Time to appear on your statement: 5 – 10 business days for credit cards · 1 – 3 business days for debit cards, depending on your issuer.
- Total refund time-to-customer: Typically 7 – 15 business days from when we receive the return.
All refunds are issued to the original payment method. We cannot refund to a different card or account.
9. Order cancellation before shipping
You may cancel any order for a full refund before it has been dispatched. Once a package has been picked up by the carrier (or our local delivery driver), the order can no longer be cancelled — but the standard return process above remains available if anything is wrong on arrival.
10. Counterfeit & provenance guarantee
We source rare and allocated bottles from established, reputable distributors. If you ever suspect a bottle is counterfeit, contact us immediately — we will take it back, refund in full, and investigate.
11. Contact for returns
Email: info@amoreliquors.com
Phone: (813) 888-9849
Hours: See contact page.
Please include your order number, the SKU/product name, and (for damage claims) clear photographs in your first email so we can resolve it as fast as possible.